Dear Customer,

We, at NAINITAL BANK, are committed to serving you to your satisfaction and making your experience of patronizing NAINITAL BANK an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback. Our endeavor shall be to convert your complaint into a compliment.

The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint form from the branch and submit it against acknowledgment.

Level – 1 (Branch Level) : The customer can approach the branch for the resolution of any issue which he/she is facing pertaining to the services of the bank. The customer can also lodge a complaint with the bank through the branch by submitting the complete details of the issue which the customer is facing.

Level – 2 (Regional Level) : If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Nodal Officer at Regional Level.

Level - 3 (Head Office Level) : If still any complaint is not redressed, the matter may be taken up with the next level i.e Principal Nodal Officer at the Head Office level whose name, address, and other details may be obtained by clicking the link below. If a customer is not satisfied with the resolution of his grievances or he does not receive a final reply within a month of his complaint, he can approach the Banking Ombudsman.

Level - 4 (Internal Ombudsman Level): The complaint got escalated/referred/submitted to Level-IV (Internal Ombudsman - IO) for obtaining the views of Internal Ombudsman – IO, if the complaint is fully rejected/partially rejected or received through Reserve Bank of India- Banking Ombudsman.

For the respective branches under the jurisdiction of Dehradun Region

  • Contact No. : 0135-2761802
  • Email:
  • Address: First Floor, Commercial Complex-49, Indira Nagar, Vasant Vihar, Dehradun, Uttarakhand - 248001

For the respective branches under the jurisdiction of Haldwani Region

  • Contact No. : 05946-351021.
  • Email:
  • Address: Opposite Sessions Court, Nainital Road, Haldwani-263139

For the respective branches under the jurisdiction of Delhi Region

  • Contact No.: 0120-2401082
  • Email:
  • Address: 04th Floor, C- 20/1A/7, UPRNN Building, Sector-62 Noida, Distt Gautam Budh Nagar, Uttar Pradesh- 201307

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